1. About this policy
B Beauty Lash & Brow Studio (“B Beauty”, “we”, “us” or “our”) operates from 1214 Burwood Highway, Upper Ferntree Gully, Victoria. We respect your privacy and aim to handle personal information responsibly, transparently and in accordance with applicable Australian privacy laws.
2. Information we collect
Depending on how you interact with us, we may collect:
- your name, email address and phone number;
- the reason for your enquiry and the message you send us;
- your mailing-list preferences and the source of your signup;
- appointment and service information you provide through our third-party booking platform; and
- limited technical information needed to deliver, secure and troubleshoot the website.
Our website also uses local browser storage to remember when you dismiss the mailing-list invitation. This preference remains on your device until it expires or you clear your browser data.
3. How we collect information
We collect information directly from you when you submit our contact form, join our mailing list, communicate with us or make a booking. Some technical information may be processed automatically by our hosting and security providers when you use the website.
Please avoid sending sensitive health information through the general contact form. If information about allergies, sensitivities or other relevant circumstances is needed for a service, we will ask for it through an appropriate booking or consultation process.
4. Why we use your information
We may use personal information to:
- respond to enquiries and provide customer support;
- arrange, manage and follow up appointments;
- send studio news or offers you have requested;
- operate, secure and improve our website and services;
- manage records and prevent misuse or fraud; and
- meet legal, regulatory or insurance requirements.
We do not sell or rent your personal information.
5. Marketing communications
We send marketing communications only where we have the required consent or are otherwise permitted to do so. You can unsubscribe at any time using the option included in the message or by contacting us. We will action unsubscribe requests as required by Australian law.
6. Service providers and overseas processing
We may share information with trusted providers that help us host and secure the website, store submissions, manage bookings or deliver communications. We disclose only what is reasonably needed for those services. Some providers may process or store information outside Australia, subject to their own safeguards and privacy terms.
Online bookings are provided through Timely. When you follow a booking link, Timely may collect information under its own privacy policy.
7. Storage, security and retention
We use reasonable administrative and technical measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online system is completely secure, so we cannot guarantee absolute security.
We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, our business records, dispute resolution, or legal and regulatory obligations. When it is no longer required, we take reasonable steps to delete or de-identify it.
8. Access, correction and privacy concerns
You may ask what personal information we hold about you, request a correction, withdraw marketing consent, or raise a privacy concern. Use our contact form and include enough detail for us to understand and respond to your request. We may need to verify your identity before providing access or making a change.
Information about privacy rights in Australia is available from the Office of the Australian Information Commissioner.
9. Third-party links
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing information.
10. Changes to this policy
We may update this policy as our services or legal obligations change. The current version and its effective date will always be published on this page.